It can always happen that for some reason a product is not what you expected it to be. At DS COVERS we deal with this as smoothly as possible. Below you can read the instruction and our conditions regarding the exchange or return of a product.
EXCHANGE A PRODUCT
If you want to exchange the received product for another product or size, we will pay the costs for the return shipment. Follow the next steps:
1. Place a new order for the desired product on our website.
2. Fill in the return form below and specify the new order number on it.
3. Within 1 working day you will receive a return label from us with which you can return the “old” product for free. Always include a printout of the confirmation e-mail that you will receive after completing the form below.
4. After receiving and checking the return shipment, we will transfer the purchase amount of the returned product to you within 14 days via the payment method you have used.
RETURN A PRODUCT
If you only want to return the received product, you will have to pay the costs for the return shipment yourself. Follow the next steps:
1. Fill in the return form below.
2. Send the product to be returned to the following address:
DS COVERS B.V.
Attn. returns department
Oude Berghuizerweg 30
7336 AW Apeldoorn
Always include a printout of the confirmation e-mail that you will receive after completing the form below. Keep the proof of the return shipment carefully. If the return is lost, we will ask you for this.
3. After receiving and checking the return shipment, we will transfer the purchase amount of the returned product to you within 14 days via the payment method you have used.
If you want to return a product for a reason other than the above two reasons, for example a warranty case or an error delivery, please contact our customer service.
CONDITIONS EXCHANGE / RETURN
1. We have a cooling-off period of 30 days within which you can exchange or return the product. This period starts from the moment you own the product.
2. The product to be exchanged or returned must be in new and undamaged condition (including labels, etc.) and returned in the original packaging.
3. Used and / or damaged products cannot be exchanged or returned. If it appears upon receipt that a product is damaged, DS COVERS will return the product to the sender.
4. A return shipment must always be sent to us with sufficient postage.